Need a closer look? Download and review slides presented at Replay 2023 here.
Grab is a Tech Company in South East Asia building a super app for everyday use. Apart from ride-hailing, we offer food delivery services, financial services, and more. Our story begins with the problem of how we provide world-class support experience in a constantly growing ecosystem that provides so many services for many different countries. The talk is going to focus on how Temporal enabled us to provide customer support at this scale, how we have been able to build a large number of workflows, and how we made sure that we can react to changes in the ecosystem in a timely manner.