TicketFu is an AI-powered support ticket analysis system that integrates with Zendesk to provide enhanced ticket management capabilities.

Built on Temporal for reliable, durable workflow execution, it uses modern LLMs (OpenAI, Google Gemini, or Anthropic) to generate ticket summaries and organization-level insights, making it easier for support teams to manage customer issues efficiently while ensuring fault-tolerance and scalability.

Features

• AI-Powered Ticket Analysis: Automatically generates concise summaries of support tickets
• Organization-Level Insights: Synthesizes organization-wide patterns and trends based on all ticket activity
• Reliable Workflow Processing: Uses Temporal for durable, reliable background processing
• Multiple LLM Support: Compatible with OpenAI, Google Gemini, and Anthropic models