Telenor achieves over 99% successful checkouts for 3M customers with Temporal

The Customer

Telenor is a leading telecommunications company in Sweden, offering a comprehensive range of services, including mobile and fixed-line telephony, broadband internet, and IPTV. Their mobile network covers 99.9% of Sweden's population, serving approximately 3 million mobile customers, around 700,000 fiber and broadband customers, and nearly half a million TV customers.

The Challenge

As Telenor Sweden established themselves a leader in the telecom industry, their goal was to maintain a competitive advantage in the market while keeping costs reasonable. In order to maintain their presence, Telenor had to:

• Manage volatile business rules that are highly configurable, and often changing. These business rules allowed Telenor to distinguish their brand from other competitors.

• Learn how to isolate often changing components in their underlying infrastructure and isolate the blast radius of changes that could impact the entire infrastructure of their product.

• Decipher how to scale their internal system architecture across the entire engineering function.

The Solution

Prior to using Temporal, Telenor attempted to solve this issue internally. They created a highly capable technical architecture within one of their engineering teams and looked to scale this across the engineering function. Unfortunately, this solution proved to be too expensive, causing operational burdens of having to train users and maintain structural overhead.

Once aware of the operational burden they had before them, Telenor Sweden began to research tools that can help them achieve their goal of unifying their engineering organization.

In this search, Telenor looked for a tool that qualified under the following criteria: scalability, adaptability, can isolate volatile components of code, and philosophy alignment. Temporal emerged as the winning solution due to:

• Philosophy Alignment:Temporal allowed this engineering organization to be fast in some areas, while being cost efficient in others.

• Ease of Adoption:Temporal mapped onto their current workflow and enhanced it due to the product’s expertise.

• Speed:Engineers can utilize the same technology, speak to each other, and solve problems faster.

• Cloud Availability:Temporal Cloud allowed Telenor to focus on developing top-of-the line applications, because we managed updates and security patching.

“Temporal has a cloud offering, which takes away the operational overhead from us, and they guarantee uptime. They take care of all the updates, security patching, and everything that comes with that. We can just benefit.”

The Benefits

Adopting Temporal brought Telenor a host of wins, including:

Time Saved: Temporal allowed senior engineers hired to manage their in-house microservice solution, to focus on more critical projects that made Telenor agile in the telecom industry.

Reliability: Since adopting Temporal, Telenor has seen a considerable increase in the rate of successful checkouts from 97% to 99.5%. This alone has increased customer satisfaction and revenue due to their eCommerce product running reliably.

Business Alignment: Temporal’s product has helped Telenor’s engineering team to consolidate fragmented business logic into a more common capability.

Reduced Delivery Time: Temporal also supported them to align business logic, and engineering workflows through unifying the entire codebase under one application.

“We quickly saw that [Temporal] is developer friendly, but at the same time, it’s helped simplify the code base. And by that, it has increased developer throughput.”

Conclusion

Facing the challenge of managing volatile business rules and scaling their internal architecture, Telenor sought to maintain competitiveness while controlling costs. Initially attempting an in-house solution, they shifted to Temporal for its scalability, adaptability, and ability to isolate changing components. Adopting Temporal improved reliability, saved time, and streamlined business alignment, enhancing their overall engineering efficiency and customer satisfaction.

If you’re ready to achieve the same reliability and innovation for your team, try Temporal Cloud for free today with $1,000 in free credits.