We’re introducing a new pricing structure for Temporal. This update includes changes to our support tiers, volume pricing, usage aggregation, and pricing for Actions and Retained Storage.
Timeline
In January, these changes will become the default offerings for new customers signing up for Temporal Cloud. For existing customers we will begin migrations to our new offering in February 2025. For customers that currently have Temporal Credits migrations will begin after current credits are utilized. If these changes will significantly impact your costs, we will reach out directly in January to help you navigate the transition.
Temporal Cloud Plans
We are introducing four new Temporal Cloud Plans to better match the needs of our customers: Essentials, Business, Enterprise, and Mission Critical. These plans include bundled Actions, Storage, Support and other features to simplify getting started without worrying about unpredictable spending. SSO will now be included in Enterprise and Mission Critical plans without an additional charge. Many customers will see simplified bills, and some will see cost reductions.
| Essentials | Business | Enterprise | Mission Critical | |
|---|---|---|---|---|
| Availability (Subject to Timezone) |
P0-3: 9-5 Mon-Fri | P0-3: 9-5 Mon-Fri | P0: 24x7 (On Page Service) P1-3: 9-5 Mon-Fri |
P0: 24x7 (On Page Service) P1: 9-5, 7 days/week P2-3: Mon-Fri |
| Response Time | P0: 1 business day P1: 1 business day P2: 1 business day P3: 2 business days |
P0: 2 business hours P1: 2 business hours P2: 1 business day P3: 2 business days |
P0: 30 minutes P1: 1 business hour P2: 4 business hours P3: 1 business day |
P0: 15 minutes P1: 1 business hour P2: 4 business hours P3: 1 business day |
| Channels | Community Zendesk |
Community Zendesk |
Community Zendesk Private Slack |
Community Zendesk Private Slack |
| Dedicated Support Engineer | Available as an Add-on | Included | ||
| Billing Assistance | Generic Billing Questions | Generic Billing Questions | Quarterly review of spend | Proactive support in managing billing |
| Platform Benefits (monthly allocation) |
1M Actions 1GB Active Storage 40GB Retained Storage |
Commitments SSO Add-on 2.5M Actions Incl. 2.5GB Active Storage 100GB Retained Storage |
Commitments SSO Incl. 10M Actions Incl. 10GB Active Storage 400GB Retained Storage |
Commitments SSO Incl. 10M Actions Incl. 10GB Active Storage 400GB Retained Storage |
| Price | $100/Mo or 5% of monthly usage, Whichever is greater | $500/Mo or 10% of monthly usage, Whichever is greater | Billed Annually, Contact Sales | Billed Annually, Contact Sales |
Customers currently on our ‘Basic’ support tier will need to choose between our Essentials and Business offerings.
- Essentials: For customers with lower usage and support needs, the Essentials plan will typically satisfy all usage needs and simplify your bill. This plan reduces the base monthly support fee from $200 to $100 and includes up to $82 of Actions/Storage Value.
- Business: For customers who need more support, running production applications, or planning to scale.
Customers currently on our ‘Premium’ support tier will be migrated to our Enterprise plan offering with the ability to upgrade to our Mission Critical plan.
- Enterprise: For enterprise businesses that need prompt responses, a direct communications channel and have additional support requirements.
- Mission Critical: Customers with stringent uptime requirements that need the fastest and most personalized support.
Volume Pricing and Usage Aggregation
Volume pricing will now be available to all customers, not just those purchasing credits. Discounts start at 5 million Actions (down from 300 million) and apply across all namespaces in an account. Compared to volume discounts on a per namespace basis, this means better pricing as you grow, on a pay-as-you-go basis.
Monthly Actions and Storage Pricing
An initial amount of Actions and Storage are now bundled in the Temporal Cloud Plans. This eliminates the need for separate purchases when getting started. Once usage exceeds the allocated amount, customers will pay for additional usage based on new rates:
- Actions Pricing: Starts at $50 per million Actions for the first 5 million (previously $25).
- Storage Pricing: Retained storage will now cost $0.00105 per GBh (up from $0.00042). Active storage pricing remains unchanged.
Our Monthly Actions pricing will be changing to:
| Actions | Price Per MIllion Actions |
|---|---|
| First Bundled Actions | Included |
| First 5M | $50 |
| Next 5M, up to 10M | $45 |
| Next 10M, up to 20M | $40 |
| Next 30M, up to 50M | $35 |
| Next 50M, up to 100M | $30 |
| Next 100M, up to 200M | $25 |
| Over 200M | Contact Us (More Discounts, Helpful Humans) |
Storage pricing will be changing to:
| Storage Type | Price per GBh |
|---|---|
| Active Storage | $0.042 |
| Retained Storage | $0.00105 |
Commitments
Lastly, we are introducing minimum spend commitments for customers that want to predictably scale on Temporal Cloud. In exchange for commitments, Temporal will offer additional discounts based on the size and duration of the commitment and provide customers with a flat price per million actions. Staying true to our pay-per-use model, we spent the time to design a customer friendly commitment model.
Commitments will be offered on 1, 2 and 3 year terms. Commitments represent a minimum spend on the platform, with usage across Actions, Storage and Support contributing to the commitment. Commitments do not have punitive overages, once you reach your commitment, additional usage will continue to be billed at the discounted rate. Commitments will require the purchase of Credits for annual portions of the commitment. Please reach out to sales@temporal.io for discounts and pricing estimation.
Continued Dedication to Improving our Value
Our new pricing structure simplifies billing by providing discounts on an account, rather than on a namespace basis. This provides you with clearer, more predictable costs, while rewarding your entire business with lower prices per unit as you scale.
With Temporal, you can build reliable, scalable workflows with reduced operational overhead, enabling faster development and seamless integration into your systems. These pricing adjustments will help us continue to invest in product improvements that support your success while also maintaining high-quality engineering support from the Temporal team. For any questions please reach out to your account manager or open a ticket.
Examples
The following examples will help demonstrate the impacts of some of the billing changes.
Light Use Case Example:
A customer currently on Basic Support with monthly consumption of 1.5M Actions, 500 GBh of Active Storage and 5,000 GBh of Retained Storage. Their bill today would be:
$200 Basic Support + 1.5 Million Actions * $25 Per Million Actions + 500GBh Active Storage * $0.042 Per GBh + 5,000 GBh Retained Storage * $0.00042 Per GBh= $260.60
On the new offerings, this customer could choose between 1) the Essentials plan and 2) Business Plan.
- On the Essentials plan their bill would be:
Included 1M Actions, 1GB Active Storage (744 GBh) and 40 GBh Retained Storage (29,760 GBh). After these allocations, the account would be billed for 0.5M Actions, and no additional storage.
$100 Essential Plan + 0.5M Actions * $50 Per Million Actions = $125
- On the Business plan their bill would be:
Included 2.5M Actions, 2.5 Active Storage (1860 GBh) and 100 GBh Retained Storage (74,400 GBh). These allocations would cover the usage of the account, so they would only see the plan fee.
$500 Business Plan = $500
Volume Discount Example:
A customer currently on Basic support with 10M Actions, 1,500 GBh Active Storage, and 25,000 GBh Retained Storage. Their bill today would be:
$200 Basic Support + 10 Million Actions * $25 Per Million Actions + 1,500GBh Active Storage * $0.042 Per GBh + 25,000 GBh Retained Storage * $0.00042 Per GBh = $523.50
On the new Essentials Plan their bill would be:
Included 1M Actions, 1GB Active Storage (744 GBh) and 40 GBh Retained Storage (29,760 GBh).
The account would be billed for an additional 9M Actions, 756 GBh Active Storage and no additional Retained Storage.
$100 Business Plan + 5M Actions * $50 Per Million Actions First Volume Tier + 4M Actions * $45 Per Million Actions Second Volume Tie + 756GBh Active Storage * $0.042 Per GBhr = $561.75
On the new Business Plan their bill would be:
Included 2.5M Actions, 2.5 Active Storage (1860 GBh) and 100 GBh Retained Storage (74,400 GBh). The account would be billed for an additional 7.5M Actions and no additional storage.
$500 Business Plan + 5M Actions * $50 Per Million Actions First Volume Tier + 2.5M Actions * $45 Per Million Actions Second Volume Tier = $862.50
FAQ
- When will the changes take effect?
New pricing starts for new customers in January 2025, and for existing customers in February 2025.
- What plan will I be migrated to?
We will reach out with a plan recommendation in January based on your platform and support usage. We will provide an option at that time to specify a different plan if desired.
- Are all customers being migrated to the new plans?
All customers on our Pay as You Go pricing will be moving to the new plans in February. For customers that have previously purchased credits with Temporal we will continue to honor our current pricing until your credits are fully utilized. Credit renewals in the future will then move to our new commitments model.
- Why are Actions and Storage being bundled into Temporal Cloud Plans?
We believe that including a base amount of Actions and Storage lets you quickly get started on Temporal without immediately worrying about estimating usage based costs. As you scale you will continue to benefit from usage based billing so you only pay for what you use.
- What discounts are included with commitments?
Discounts will be based primarily on the commitment size, and duration. To get an accurate estimate please reach out to sales.
- Are Actions prices doubling?
No, but we are holistically changing our pricing structure so the impacts specific to your company may differ. Our new pricing structure includes bundled Actions and Storage. For many customers this will be sufficient and your bill may be lowered. For companies that have scaled beyond these allocations the initial prices at low volumes will be higher. However, we have introduced more aggressive volume discounts that kick in at 5M actions instead of 300M and no longer require a credit purchase. We now also attribute all usage towards these discounts compared to per namespace discounts before. Lastly, for customers that make commitments we offer additional discounts.
- What are the impacts of the Retained Storage price increases?
The vast majority of customers will have their Retained Storage bill covered by their base plan. For the few customers with very high storage volumes we are reaching out directly. Retained storage can be optimized to minimize costs by reducing data stored in workflows, or adjusting a workflows retention period for example.
-Why do your base plans include a % fee at scale?
Temporal Cloud plans are priced at the greater of a base price or a % of your usage cost (Actions+Storage). This is because as customers scale, they often need additional support and have more complex issues. The scaling price allows us to continue offering the best support possible as customers grow with Temporal. While the scaling price existed previously on Temporal we have also introduced the Essentials plan which both has a base price 50% lower than the previous Basic tier, but also has a lower scaling cost (5% instead of 10%). This increases customer options to opt into the support plan that best suits their needs.